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Return , refunds and cancellations

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Kahaani Return , Refund & Cancellation Policy


At Kahaani, we are committed to providing authentic products, secure payments, and a seamless shopping experience. Customer satisfaction is our motto, and we assure 100% satisfaction with every purchase. If your order doesn’t meet your expectations, we’re here to assist with easy returns, exchanges, and cancellations.If your purchase doesn’t meet your expectations, you can return or exchange it within 7 days of delivery.

Order Cancellation Policy

  • Payment Issues: If payment is not successfully processed, your order will not be shipped or delivered.
  • Accidental Orders: If you place an order accidentally, you can cancel it conveniently by either emailing us at wecare.kahaani@gmail.com or using the cancellation option on our website.
  • Payment Issues: For any payment-related concerns, please call us at +91 9090010127 for immediate assistance.
  • Order Cancellation:
    • If you no longer wish to proceed with your order, please cancel it via our website / Email or over a call .
    • Prepaid Orders: You can cancel prepaid orders within 2 days of placing the order for a full refund.

How to Raise a Return Request?

  • Email us at wecare.kahaani@gmail.com or WhatsApp us at +91 9090010127 with your order details or Via our website.
  • Our support team will respond within 48 hours with the next steps.

Who Pays the Return Shipping Charges?

  • Free Pickup: If your area is serviceable by our logistics partner, we’ll arrange a reverse pickup within 2-5 business days of your request.
  • Self-Ship: If pickup isn’t available, please send the product using a reliable courier. Ensure the product is unused, unwashed, and has all tags intact. We’ll reimburse the shipping cost upon receipt and approval.
  • Ship returns to: Kahaani - The fashion story , Shop no 3,4, Neon heights, popular terrace chsl, Shimpoli Rd, Kastur Park, Borivali West, Kahaani, Mumbai, Maharashtra 400092

Refund & Processing Time

  • Approval & Refund Initiation: Refunds are initiated within 48 hours after the returned product passes quality checks.
  • Processing Time: Refunds will reflect in your account within 3-5 business days.
  • Refund Method: Refunds will be issued to your original payment method or as store credit, based on your preference.

Exchanges & Processing Time

  • Ready-to-Ship Products: Exchanges for ready-to-ship items will take 12-14 days after receiving the product and quality checks.
  • Made-to-Order Products: Exchanges for made-to-order items will take 18-24 days, after receiving the product and quality checks as they are crafted specially for you.

Conditions for Returns & Exchanges

  • Ineligible Returns: Products that are altered, damaged, torn, or missing tags are not eligible for return or refund.
  • Defective Items: If you receive a defective or incorrect product, please contact us at wecare.kahaani@gmail.com or +91 9090010127 within 48 hours of delivery with images of the defect for faster resolution.

Important Notes

  • Sale Items: Items bought on sale or with discounts are eligible for exchange.
  • COD Orders: Refunds for Cash on Delivery (COD) orders will be issued via bank transfer or as store credit once the COD option is activated and the payment is successfully received.
  • Repeated Returns: We reserve the right to review multiple returns from the same customer for future eligibility.

Our Promise – Happiness Guaranteed!

If there’s anything we can assist you with, feel free to reach out to us at +91 9090010127 or via WhatsApp.